NOVIONO, . A. D. . The effect of Customer Relationship Management (CRM), service quality, and value creation on customer satisfaction among customers of PT. Pegadaian (Persero) Cisalak Branch - Depok. Journal of Economics and Business Letters, [S. l.], v. 5, n. 4, p. 31–37, 2025. DOI: 10.55942/jebl.v5i4.840. Disponível em: http://www.journal.privietlab.org/index.php/JEBL/article/view/840. Acesso em: 24 nov. 2025.